If you have subscribed to an internet subscription with Livebox and wish to cancel it, the cancellation process with Orange is relatively quick and simple. However, it is important to know the different steps to follow and respect certain deadlines, especially for returning the equipment.
To request the cancellation of an internet offer with Orange, there are two steps to follow. For Livebox, call the customer service at 39 00, and for Open offers, call 39 70. Wait for the confirmation of cancellation by email, SMS, or postal mail. There is no need to send a cancellation letter to end an internet subscription with Orange. Like most operators, the cancellation of an internet offer with Orange includes fees. For customers who subscribed after February 2013, the fees amount to 50 euros. For subscriptions made before this date, the cancellation of Livebox is free.
Once the cancellation request is confirmed by Orange, you will receive instructions for returning the Livebox and associated equipment. You have one month to return them, so make sure not to forget anything. The internet service provider may charge you 100 euros or more if any elements are missing.
It is important to note that when switching to a new internet service provider, the cancellation of your old internet subscription is entirely managed by the new operator. In this regard, Ma Petite Box can assist you in selecting a new internet service provider by comparing all the current deals. To change your internet box and cancel your old subscription, simply search for « Ma Petite Box » on Google and compare the best current offers.
In conclusion, cancelling an internet subscription with Orange is a relatively simple process. By following the necessary steps and respecting the deadlines, you can smoothly transition to Sosh from Orange Livebox. Don’t forget to return the equipment within the given timeframe to avoid any additional charges.