Have you ever wished to have the entire SFR customer service in the palm of your hand? Well, now you can with the SFR et Moi application. Available whenever and however you want it, whether you have an Android or iOS device, download it for free and discover all the exciting features.
Firstly, bid farewell to the old interface and welcome the new look of the SFR et Moi application. Simply log in to manage your mobile and box lines with ease. Enter your identifier, which corresponds to your phone number if you’re a mobile customer, or your email address if you’re a box customer, or the one you personalized during your subscription. Then, enter your password.
From the home screen, you’ll have a quick overview of your key information regarding your mobile and box lines. This includes your consumption balance, out-of-plan charges, and the date of your line’s reset. Additionally, you’ll have access to exclusive offers tailored just for you.
Manage all your lines in one application by adding the ones you wish to administer. Find all your alerts by clicking on the bell icon, and access all your details, whether it’s for your box or mobile, by clicking on the medical kit icon. If you encounter any issues with your box, launch a diagnostic from the assistance section of the app and let it guide you. If you’re unable to resolve the problem, our technical support team is available 24/7 by clicking on the « Call Me Back » button.
In the « Usage Info » section, you can check your real-time consumption status both in France and internationally, as well as access your latest invoices, which can be downloaded with just one click.
For both box and mobile customers, the « Offers » section allows you to manage and add options to your plan. It’s as simple as clicking on the « Add Options » button and exploring our catalog. Customizing your plan has never been easier with SFR et Moi.
If you’re a box customer and wish to change your subscription, it’s a breeze. Simply go to the « Offers & Equipment » page of the app and click on the « Change Offer » button to discover the latest exclusive deals.
For those with a SFR Family Group, the « Family » icon will appear on the app’s navigation bar. Discover all the features it offers, such as adding new lines to your group for maximum benefits or managing all the lines in your group from your application with SFR Family. Share data and content, utilize parental controls, and have full control over your family’s plans when you need it.
Whether you’re a box or mobile customer, you can modify your personal information autonomously in the « Personal Info » section.
We hope to see you soon on the SFR et Moi application, where managing your SFR services has never been more convenient.